We have a 10-day returns policy, starting from the day your delivery was received.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and we’ll exchange or refund it.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Returning your product because it has a fault:
We offer customers a refund or replacement if the product arrives damaged or in poor condition.
If you suspect the product may have been damaged during transit please take a photo before and after opening the box.
If you are unhappy with the condition of the product on delivery, you must inform us within 24 hours. Please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email a photo of the damaged goods in question to email@example.com within 24 hours of receipt of the product in order to be eligible for a full refund. If deemed eligible for a refund, we will refund you the full amount within 3 days to your original payment card/account. Please allow 3-5 days for the refund to return to your card/bank account.
Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is incorrect, defective or damaged so that we can evaluate the issue and do our utmost to make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.